WorldClient Pro © 1999-2000 Alt-N Technologies. All Rights Reserved.

 Getting Help

WorldClient Pro Resources
There are several resources available to users that may have questions about WorldClient Pro that haven't been discussed in this manual.

First, you should always check the Relnotes.txt file contained in WorldClient's base directory. We are constantly striving to improve and enhance WorldClient Pro's features and functionality; therefore it is always a good idea to check this file first. It will always contain the latest information about WorldClient Pro as well as reports of known problems and fixes that may not have been available when this manual was compiled.

You will always find the latest version of the Relnotes.txt file located at http://www.altn.com/releasenotes.html.

 

WorldClient Help Desk
The WorldClient Help Desk provides a number of free resources and articles listed below. These are designed to help you learn more about WorldClient, as well as find useful support information.

WorldClient Forum
Check out the WorldClient Forum for user-to-user discussion and support. To reach the WorldClient Forum, follow the link found at the WorldClient Help Desk.

WorldClient Knowledge Base
The WorldClient Knowledge Base is a comprehensive and easy to use resource for finding support information. Get answers to your questions using keyword searches, natural language queries, FAQs and more!

WorldClient Installation Instructions
Step by step, easy to follow installation instructions for WorldClient.

How to Log-on to WorldClient
Step by step instructions on how to log into WorldClient. Includes instructions on logging in on a WinGate network.

WorldClient FAQ (Frequently Asked Questions)
Do you have a specific question about WorldClient? Chances are, you will find the answer in the WorldClient FAQ!

Importing MDaemon Accounts into WorldClient
Importing user accounts from MDaemon is easy using the provided import utility. This step-by-step guide will help you through the installation process.

 

Technical Support

Free Unlimited Email Support
Free Unlimited Email Support is available for all Deerfield.com customers. If you purchased your copy of WorldClient from an Authorized Deerfield.com reseller, you need to contact that reseller directly for support. All official resellers are required to provide first level technical support to their customers. If you are an official reseller for Deerfield.com please refer to your Reseller Page for priority support options:

    http://www.securecc.com/resellers/login.htm

If you purchased WorldClient directly from Deerfield.com, or if you are an evaluation user, please submit your technical support request using the Technical Support Request Form at:

    https://www.securecc.com/support/

All Technical Support Requests, submitted via the forms, will be answered in approximately one business day.

 

Telephone Support
Technical Support is available via telephone at a cost of $1.00 USD per minute, with a minimum cha
rge of $10.00 USD. The Technical Support phone number is (517) 732-8856. Please have credit card information and product license number ready. Telephone Technical Support is available from 9am to 5pm EST Monday through Friday (except holidays).

 

Sales Related Issues
Sales questions (of a non-technical nature) should be directed to sales@worldclient.com. You can also speak to a Sales person directly by calling Deerfield.com at (517) 732-8856.